We use the term "Services" to mean the App, the Device and the Sites together.
The personal information that we may collect about you through the Services broadly falls into the following categories:
When you use the Services we may ask you to provide personal information voluntarily: for example, you may be asked to provide your contact details in order to register an account with us, to subscribe to marketing communications from us, and/or to submit enquiries to us.
We may collect certain information automatically from the Device and the App.
Collecting this information enables us to better understand the customers who use the Device and the App; where they come from, and which parts are of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of the Device and the App.
We may disclose your personal information to the following categories of recipients:
De’Longhi does not rent or sell personal data to third parties.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only (i) where we have your consent to do so, (ii) where we need the personal information to perform a contract with you, or (iii) where the processing is in our legitimate interests and not overridden by your rights. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
When we collect information from you in order for you to use the App or the Device, then we are doing so in order to perform a contract with you. It is also in our legitimate interest. If you do not provide user registration information, or information necessary to pair the Device, then you will not be able to enjoy the full functionality of the Device.
If we otherwise ask you to provide personal information to perform a contact with you, or to comply with a legal requirement, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
Similarly, if we otherwise collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” heading below.
Kenwood Ltd uses all appropriate technical and organisational measures to protect the personal information we collect and process about you (e.g. against their unauthorized access, use, alteration or destruction). The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country.
Specifically, our website servers are located both within Europe and the USA, and our group companies and third party service providers and partners operate around the world. This means that when we collect your personal information we may process it in any of these countries.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Data on accounts that have not been accessed for a period of two years will be deleted.
You have the following data protection rights:
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
When the Services contain links and other resources provided by third-party websites, products, and services, these are provided for your information and convenience only and do not signify any endorsement by Kenwood Ltd. We have no control over the contents of those sites or resources and you acknowledge and agree that: (i) we are not responsible for such websites, including the terms on which such websites are made available and the privacy policies of such websites, and we do not control their content or availability; (ii) we make no representation, warranty or condition, either express or implied, in relation to any goods or services or information received from such websites; and (iii) if you access any such websites, you do so entirely at its own risk. We encourage you to learn about the privacy practices of those third parties before you submit any personal data.
If you share a recipe which you complete in the Services then personal information about you will be visible to other users and can be read, collected, or used by them.
In some circumstances, using or posting on a forum, chat room, or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances.
If you have any questions or concerns about our treatment of your personal information, please write to us by email or by post using the following details:
1-3 Kenwood Business Park
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