De’Longhi Australia Pty Ltd (“De’Longhi”) takes your privacy seriously. Please read the following to learn more about our privacy policy relating to your use of the following:

• the Kenwood World App (the "App")
• any device paired to the App (e.g. the [kCook Multi Smart]) (the "Device")
• any related websites ("Sites") accessed through a browser or other means.

We use the term "Services" to mean the App, the Device and the Sites together.

If you have any questions or concerns about our treatment of your personal information through the Services, please contact us using the contact details provided at the bottom of this Privacy Policy.

Personal Information We Collect and Why

The personal information that we may collect about you through the Services broadly falls into the following categories:

Information that you provide voluntarily

When you use the Services we may ask you to provide personal information voluntarily: for example, you may be asked to provide your contact details in order to register an account with us, to subscribe to marketing communications from us, and/or to submit enquiries to us.When you provide personal information to us, we will seek your consent to send you marketing communications.

Information that we collect automatically

We may collect certain information automatically from the Device and the App.

Collecting this information enables us to better understand the customers who use the Device and the App; where they come from, and which parts are of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of the Device and the App.

Use and Disclosure of Personal Information to Third Parties

We may use and disclose your personal information to the following categories of recipients for the following purposes:

• to our group companies, authorised third party services providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our website, products or services), or who otherwise process personal information for purposes that are described in this Privacy Policy or notified to you when we collect your personal information;
• to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, or in the event that De’Longhi goes out of business or enters bankruptcy, provided that we inform the third party it must use your personal information only for the purposes disclosed in this Privacy Policy;
• to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
• to any other person with your consent to the disclosure or where De’Longhi is authorised or required by law to do so;
• for any purpose related (or directly related if the information is sensitive information) to the primary purpose of collection which is within an individual's reasonable expectations.

De’Longhi does not rent or sell personal information to third parties.

Cookies and similar technologies

We use cookies and similar technologies (collectively, “Cookies”) to collect and use personal information about you. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Policy http://www.kenwoodworld.com/uk/terms-conditions/cookies-policy

De’Longhi takes reasonable steps to protect the personal information we collect, use and disclose about you (e.g. against their unauthorized access, use, alteration or destruction). The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.

International data transfers

Your personal information may be transferred to, countries other than the country in which you are resident. These countries may have privacy laws that are different to the laws of your country.

Specifically, our website servers are located both within Europe and the USA, and our group companies and third party service providers and partners operate around the world. This means that when we collect your personal information we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

If you are in Australia when providing your personal information to us, you consent to and acknowledge that if our overseas group companies and third party service providers breaches the Australian Privacy Principles, we will not be accountable under the Privacy Act 1988 (Cth), and you will not be able to seek redress under the Privacy Act.

Data retention

We retain personal information we collect from you where we require that information for one or more purposes for which we collected it (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we no longer require your personal information for one or more purposes for which we collected it, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further use or disclosure until deletion is possible.

Data on accounts that is no longer needed to fulfil the purposes outlined in this Privacy Policy but otherwise have not been accessed for a period of at least two years will be deleted.

Your Privacy Rights

You have the following privacy rights:

• If you wish to access, correct or, update your personal information, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading below.
• You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “How to contact us” heading below.
• You have the right to complain to us or the Office of the Australian Information Commissioner (OAIC) about our collection and use of your personal information. For more information, please contactthe OAIC.

We respond to all requests we receive from individuals wishing to exercise their rights with regards to personal information in accordance with Australian privacy law.

Third-Party Privacy Policies

When the Services contain links and other resources provided by third-party websites, products, and services, these are provided for your information and convenience only and do not signify any endorsement by De’Longhi. We have no control over the contents of those sites or resources and you acknowledge and agree that: (i) we are not responsible for such websites, including the terms on which such websites are made available and the privacy policies of such websites, and we do not control their content or availability; (ii) we make no representation, warranty or condition, either express or implied, in relation to any goods or services or information received from such websites; and (iii) if you access any such websites, you do so entirely at its own risk. We encourage you to learn about the privacy practices of those third parties before you submit any personal data.

Children

The Services are aimed at adult users. De’Longhi does not knowingly collect personal data from children under the age of 16 without the prior, verifiable consent of his or her legal representative. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal data on our products and services without their permission. If you have reason to believe that a child under the age of 16 has provided personal data to De’Longhi through our Services, please contact us using the contact details provided under the “How to contact us” heading below.

Recipe Sharing

If you share a recipe which you complete in the Services then personal information about you will be visible to other users and can be read, collected, or used by them.

Other sharing facilities (Comment Boards and Open Forums)

In some circumstances, using or posting on a forum, chat room, or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances.

Changes to Our Privacy Policy

De’Longhi may change its Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable privacy laws. De’Longhi encourages visitors to frequently check this page for any changes to its Privacy Policy.

How to Contact Us

If you have any questions or wish to make a complaint concerns about our treatment of your personal information, please write to us by email or by post using the following details:

The Data Controller:
De'Longhi Australia PTY LTD
Customer Service
Nexus Park, Unit 3,
43 Lyn Parade,
Prestons, NSW, 2170,
Australia